The Five Paradoxes of Continuous Improvement
Mr. Ahlostrom identifies several organizational challenges for implementing continuous process improvements and outlines his unique approaches to overcoming these challenges. One such approach is to envision the beneficial outcomes from a continuous improvement effort and use these visualizations to motivate the workforce, improve the creative culture, and communicate newly recognized improvements. Another thought-provoking approach for organizational leaders is to step back and allow your employees to take ownership of the improvements, which Mr. Ahlstrom recommends can happen when you aim to learn about colleagues’ methodologies instead of prescribing exact steps to solve a problem.
Bartley: HHS Shared Services Center Charts Healthy Growth
During an interview with Mr. Watkins from the Federal Times, Paul Bartley shared his perspectives as Director of Health and Human Services (HHS)’s shared services program – the Program Support Center (PSC). The PSC has seen impressive expansion in the past several years, averaging 10 percent growth annually for its acquisition, administrative, financial management and facilities shared services. Furthermore, the PSC anticipates future growth as the remaining 90-percent of government agencies not yet using shared services seek ways to leverage economies of scale and decrease administrative redundancies.
DFAS Rolls Out Online Payment Tool
The Defense Finance and Accounting Service (DFAS) has announced updates to their online travel system, reports Ms. Corrin. DFAS provides finance and accounting shared services to the Department of Defense, particularly with military pay processing. Their new Online Status Payment Tool will enable personnel to check their travel voucher statuses for immediate updates, thus facilitating speedier information flow, communications and corrective actions. As one of the largest federal shared services providers, DFAS will hopefully see improved customer service and process optimization that can directly benefit its huge military customer base.