Best Practices for Planning an HR Shared Services Implementation
(Part 1 of 3)
Last September, Z Street Consulting partnered with New York University’s Robert F. Wagner Graduate School of Public Service (NYU Wagner) for a six-month federal human resources (HR) shared services study. An NYU Wagner Capstone Team led the research and creation of the final report, which was supervised by and presented to Z Street Consulting. The impressive research team was comprised of NYU Wagner students Greg Anderson, Quintin Haynes, Brock McIntosh, Samuel Park and Raquel Reynoso.
The Capstone Team developed a report on the research and synthesis of best practices surrounding the transition to HR shared services. In addition, they assessed leading practices and lessons learned about preparing people, processes, and technology for a comprehensive model. Their recommendations are informed by months of research and systematic interviewing methodology.
The team performed an in-depth industry literature review and interviewed human resource executives at several federal government agencies and industry groups, to include USDA, GSA, DOI, OPM, HUD, and the Shared Services Leadership Coalition. Upon completion of the research, the team synthesized the results into a comprehensive report featuring applicable case stories and a series of infographics to clearly and creatively illustrate these findings.
The following infographic outlines best practices used by federal organizations to plan for transitions, collected from interviews with multiple public sector experts who have participated in shared services transformations.