CIOs Tasked with Federal IT Overhaul Battle Culture and Bureaucracy
http://www.cio.com/article/2837838/government/, Oct. 23, 2014
As federal agencies procure or develop new IT projects, CIOs are faced with cultural resistance and high levels of bureaucracy. Mr. Corbin details several CIO insights to the ongoing IT implementation challenges, to include operating siloes, a widespread cultural resistance to change, and cumbersome IT deployment timelines. Potential fixes include integrating the end user community early and often, working with agency leaders to create buy-in, and building better relations between tech units and the business personnel.
New GSA Program to Standardize Shared Services
Ms. Kropp provides an overview on the General Services Administration (GSA)’s new program office that will focus on federal shared services. The office will have full-time resources dedicated to identifying implementation challenges, consolidating leading practices, and improving coordination across agencies that are either considering a move to shared services or are currently providing shared services to other government clients. OMB has been encouraging agencies to consider shared services for the past two years, and this new GSA Program Office may serve as an excellent resource for bridging knowledge gaps and informing leadership on the most feasible courses of action.
OMB Shared Services Guidance and Preferred Providers
In May, the Office of Management and Budget (OMB) updated its federal shared services guidance for government agencies. The shared services initiative focuses on utilizing high-quality, high-value services among federal agencies to reduce redundancies, cut costs, increase efficiencies, and improve customer service. OMB designated four agencies as the top shared services providers for other components and departments conducting financial systems modernizations in the future. These organizations include the Department of Agriculture’s National Finance Center, the Department of the Interior’s Interior Business Center, the Department of Transportation’s Enterprise Services Center, and Treasury’s Administrative Resource Center.