Building a Shared Services Marketplace
Mr. Doboga contrasts the high acceptance of shared services in local governments and the private sector against the much lower acceptance rates in the federal governments. Part of this is due, he believes, to the lack of shared services governance within the federal environment. With the Office of Management and Budget (OMB)’s recent announcement of a new governance body to fill this gap, the federal sector stands to see great strides in the coming years as information sharing becomes a more accessible resource for decision makers.
Federal Shared Services — Is the Third Time the Charm?
Mr. Taylor critiques the recent OMB shared services governance announcement for addressing what seems to be only one of the many challenges around shared services. While the new governance body will help with oversight and collaboration from many federal key players, it will not, however, initially address some of the many lingering questions that arise from increased shared services migrations. These challenges include how to approach standardization, cost transparency, and funding across federal shared services. On the positive side, the General Services Administration (GSA) will house the new governance body and has experienced staff in a variety of shared services functions that can support the team. This will aid in overall decision making, encourage a more cohesive direction for the federal movement, and hopefully bring to light methods for addressing the ongoing shared services concerns.
11 Tips for Success in Shared Services
Mr. Temin shares a list of almost a dozen pointers from federal executives on how agencies should approach shared services. At the top of the list was the need for workload and project planning, using performance metrics to measure ongoing successes, and creating a team approach for stakeholders and end users of the new model. Not surprisingly, some of the tougher aspects for planning include understanding costs, training and transition requirements well in advance of the move.