For the second year in a row, Z Street Consulting partnered with New York University’s Robert F. Wagner Graduate School of Public Service (NYU Wagner) for a six-month federal human resources (HR) shared services study. The Capstone Team was charged to develop findings, recommendations, and implementation tools for federal organizations undergoing a transition to HR shared services.
The final report builds from the contributions completed and presented by the 2015-2016 NYU Wagner Capstone Team to Z Street Consulting last year. This year’s NYU Wagner Capstone Team, consisting of Melissa, Claudia, Kimberly, Jacob and Casey, traveled to Washington, D.C. last month and presented their findings to Z Street Consulting.
The team’s research was guided by literature reviews, as well as interviews conducted with shared services, program management, and change management experts across the federal government and within state and commercial entities. The findings outline best practices in shared services viewed through three lenses of planning, people, and processes. In addition, the graduate students developed an extensive set of implementation tools for federal agencies, which includes:
- Logic model
- Establishing a baseline performance measurement structure
- Example performance metric dashboard
- Setting a vision, mission, and values
- Forming a Steering Committee
- Addressing resistance
- Team composition matrix
- Example team charter
- Developing a stakeholder communication plan
- Planning a roadshow
- Key stakeholder engagement prioritization matrix
- Hosting a prioritization workshop
Z Street Consulting looks forward to tailoring these findings and tools for public sector clients to support the seamless transition of HR service delivery models in the federal government.
Pictured above: Melissa Diaz (NYU), Claudia Martin (NYU), Kimberly Seiler (NYU), Alexandra Minor (Z Street), Jacob Shiflett (NYU), and Casey Rooney (NYU)